Application Support Engineer with focus on DevOps (m/f/d)

Retarus offers Enterprise Cloud solutions for Messaging, Email Security, and Business Integration. At the highest service level, with top performance, security, compliance with data protection regulations, and global availability. Retarus' services are successfully used for cloudification and securing messaging and email infrastructures, as well as for the intelligent automation of business processes and workflows. Retarus, headquartered in Munich, was founded by Martin Hager in 1992 and has been owner managed ever since. The company employs around 500 people in 19 offices on four continents. Over 40 percent of the companies listed in the S&P Global 100 rely on Retarus.

• You will be a key part of an agile and dedicated team responsible for 3rd-level technical application support of our product suite, and will be available as an escalation contact to the customer support team for pre-qualified requests.
• Monitoring and expanding our product monitoring (CheckMK) are also on your broad and always interesting agenda.
• With experience and help of modern tools (Confluence, Jira, Rancher, Saltstack, Git) you plan, control and realize software releases.
• The project business is not neglected either, whether optimization, ensuring high availability or customer migrations, you can drive these very independently and contribute your experience.
• Your expertise is also required in active incident management - including root cause analysis and resolution measures.
• Last but not least, we trust you to work closely and confidently with our Application Management and Development teams.

• Successfully completed IT training - for example, IT specialist, alternatively a comparable qualification
• Experience in the operation and administration of servers based on Linux (Ubuntu LTS)
• Advantageous, but not a must: basic knowledge in Docker, Rancher, Saltstack, Git, Nagios or similar technologies
• English skills is mandatory and German skills is an advantage
• Analytical foresight, confident crisis management in time-critical moments
• Communication skills and a clear customer orientation

At Retarus you will experience personal appreciation for what you do. This begins with a thorough introduction and continues with a wide-ranging portfolio of opportunities for your on-going development. You can manage and accomplish your daily tasks with a great deal of creative freedom - with supportive colleagues in a family atmosphere and a culturally diverse environment. Our impressive growth means a strong, prosperous future. This is part of the reason why most of our team members stay at Retarus, having been with us for a long time.