Implementation Specialist in New Jersey - Job Secaucus - Retarus Career Portal

Implementation Specialist in New Jersey

Be Implementation Specialist in New Jersey

The Implementation Specialist will lead and manage the implementation projects for customers ranging from Fortune 500 to SMB clients during the post-sales onboarding phase. The Implementation Specialist will work closely with customer Senior IT Admins, Retarus Sales Managers and Technical Consultants to help customers’ set-up and integration with Retarus Cloud Messaging Services. 

Your tasks

  • Assist customers during the onboarding process and in other post-sales implementation related questions
  • Setup Retarus Cloud Messaging Services like eFax, E-Mail and SMS
  • Act as a Project Manager to make sure the customer has a smooth transition experience
  • Organize and lead trainings for existing customers and prospects
  • Analyze customer's current and future communication requirements and recommend solutions based on customer need
  • Follow processes for development and integration when custom applications, API integration, or specific security requirements are needed
  • Prepare and deliver executive level presentations

Your qualifications

  • Bachelor's degree in Computer Science, Computer engineering, IT or other equivalent majors
  • Minimum 2 years of experience in a Customer Service or related role
  • Technology background preferred – must understand SAAS environments
  • Familiarity with programming techniques (REST/SOAP API, JSON, XML/XSL)
  • Experience with relational databases and applications (Exchange, Oracle, MS SQL, Sybase, SharePoint, etc.)
  • Practical exposure to Windows, Unix/Linux, MAC OS X
  • Ability to speak with senior level technology contacts
  • Customer driven and eager to learn 
  • Excellent verbal and written communication skills

Eligibility Requirements

  • Eligible to lawfully work in the United States without future sponsorship requirements
  • Willingness to travel from time to time as needed
  • Willingness to take and ability to successfully pass a pre-employment background check and drug screening

The top reasons for working at Retarus              

As an IT company, Retarus gives employees the opportunity to help shape global information logistics. Each employee contributes significantly to the success of global customers and to the integration of a reliable information flow in their processes. At Retarus, we value our employees, most of whom have been part of the team for more than five years. We prepare and train our new employees for their new roles; offer numerous, and interesting options for ongoing training and skills development. Employees are given the freedom to decide how they want to structure their daily tasks. The atmosphere is friendly, multi-cultural, and international. Retarus offers real opportunities to grow and is characterized by an exciting and dynamic working environment with above-average growth.

Retarus in two sentences

Successful companies around the world count on reliable information logistics with Retarus’ Cloud Messaging Services. Retarus has been developing the technology and underpinning this success since 1992—sustainably and passionately.

Every success story starts somewhere

To ensure that your application is received by the right person to process it as quickly as possible, please submit your application via our online Career Portal. It's simple—three easy steps and no registration required. We look forward to receiving your application!