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Service Manager (m/f/d) - Job Paris, Home office - Retarus Career Portal

Service Manager (m/f/d)

Be Service Manager (m/f/d) at Retarus in Paris.

Are you fascinated by state-of-the-art IT and thinking outside the box? Do you dream of a challenging work environment with colleagues who tick like you? And a company where the founder is a techie himself? Stop dreaming. Make it come true.

Your tasks

  • You are a central point of contact for selected national and international large enterprise customers
  • You review service delivery in compliance with defined standards for our key business customers and partners
  • You create service reports and conduct regular service review meetings together with your customers (also on-site at the customer)
  • You are responsible for measuring, calculating and controlling the contractually agreed Service Level Agreements
  • You continuously work on improvements and further developments of technical and organizational processes
  • You are a sparring partner for sales and technology and ensure sustainable customer satisfaction

Your qualifications

  • You have successfully completed technical training or have a comparable qualification
  • You have several years of professional experience in a comparable position in the ICT environment and / or experience in dealing with demanding business customers
  • You have at least good knowledge of MS Office, especially Excel and PowerPoint
  • You have a passionate customer orientation and strong communication skills
  • You have a structured and independent way of working
  • You are authoritative in your statements and have a high degree of service and customer orientation
  • You are a team player and enjoy solution-oriented networking
  • You have very good German and English skills

The top reasons for working at Retarus
As an IT company, Retarus gives employees the opportunity to help shape global information logistics. Each employee contributes significantly to the success of global customers and to the integration of a reliable information flow in their processes. At Retarus, we value our employees, most of whom have been part of the team for more than five years. We prepare and train our new employees for their new roles; offer numerous, and interesting options for ongoing training and skills development. Employees are given the freedom to decide how they want to structure their daily tasks. The atmosphere is friendly, multi-cultural, and international. Retarus offers real opportunities to grow and is characterized by an exciting and dynamic working environment with above-average growth.

Retarus in two sentences
Successful enterprises worldwide count on reliable messaging services out of the Retarus Enterprise Cloud. Retarus has been developing the technology and underpinning this success since 1992 - sustainably and passionately.

Every success story starts somewhere
To ensure that your application is received by the right person to process it as quickly as possible, please submit your application via our online Career Portal. It's simple - three easy steps and no registration required. We look forward to receiving your application!