Service Manager (m/f/d)

Successful companies around the world rely on the reliable messaging, security and workflow integration solutions from the Retarus Enterprise Cloud. We have been active in this segment for almost 30 years and see ourselves as a fast-growing Software-as-a-Service provider with our own development, operation and sales. We address demanding and large companies, and our solutions are already represented in three different Gartner Market Guides. That is why the topics of digital transformation, cloud, IT security and data protection are very important to us. Our headquarters are in Munich with 16 additional locations in New York, Paris, Madrid, Milan, Singapore, Vienna and Zurich, among others.

Sounds like the perfect environment for your talents and ambitions? That's how we see it, too - and that's why we're offering you the following position in beautiful Timisoara:
Service Manager (m/f/d) 

• You are a central contact person for selected national and international large enterprise customers
• You review the service delivery in compliance with defined standards for our most important business customers and partners
• You create service reports and conduct regular service review meetings together with your customers (also on-site at the customer)
• You are responsible for measuring, calculating and controlling the contractually agreed Service Level Agreements
• You continuously work on improvements and further developments of the technical and organisational processes
• You are a sparring partner for sales and technology and ensure sustainable customer satisfaction

• You have successfully completed technical training or a comparable qualification
• You have several years of professional experience in a comparable position in the ICT environment and / or experience in dealing with demanding business customers
• You have at least good knowledge of MS Office, especially Excel and PowerPoint
• You have a passionate customer orientation and strong communication skills
• You have a structured and independent way of working
• You are authoritative in your statements and have a high degree of service and customer orientation
• You are a team player and enjoy solution-oriented networking
• You have very good German and English skills